Should you wish to return your order or part of your order because you have changed your mind, please refer to the cancellation policy : You can cancel your purchase contract within 14 days of receiving your package . Exchanges are not possible.
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Please fill out the return slip and include it with your return shipment. This ensures that we can clearly identify your shipment and that you receive your refund quickly.
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Send your order back to:
More Logistics Center
Abbendorfer Straße 302
27404 Elsdorf
You will receive a refund for the returned goods. The credit will be processed within 14 days of your return arriving at our warehouse. Refunds can only be issued to the account from which the payment was made. If you paid by credit card, you can find the credit on your next monthly credit card statement. You are responsible for the direct costs of the return shipment .
If you wish to return an order that included a gift , please also return the gift. If you only wish to return one or more items and the total amount is below the threshold for receiving a gift, please also return the gift.
If you want to return one product from a bundle, you must return all products.
Should you receive a faulty delivery from us, we will of course cover the return shipping costs and provide you with a return label. In this case, please contact our More customer service department , stating your order number and the reason for your complaint .